DELIVERY & RETURNS

All our products are shipped with DHL Express worldwide. (Note : DHL does not deliver to po boxes)

Some countries might be subject to pay taxes upon delivery (France, Nigeria, Russia, South Africa, United Kingdom).

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Processing time for all orders is usually 2-3 business days. 

After the confirmation email, delivery can be expected within 5 to 7 working days. 

 I L E - I F E will notify you by way of email when your goods are to be dispatched to you.

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For all orders, tracking will be provided. The tracking provided by DHL will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the goods purchased by you.

If I L E - I F E  receives no communication from you, within 14 days of delivery, regarding any problems with the goods, you are deemed to have received the goods in full working order and with no problems.

If goods haven’t been received within 14 working days, please notify use as soon as possible.

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Custom fees and taxes

 

Please note that we do not cover duty and taxes applicable in the recipient country. those will be paid by the receiver.

Customs fees or taxes vary between individual countries.

Additional taxes or custom fees may be applied at the port of entry of the recipient country.

If you are unsure about customs in your country, please visit your country customs website or contact your customs office.

We take every effort to ensure a quick and smooth delivery, however we do not take responsibility for any delays and extrea frees that may be applied via customs and duty offices in the receiving country.

 

Please do not reject/refuse a delivery due to customs fees. If you choose to reject/refuse delivery due to customs fees, there will be a return fee deducted from your refund to cover return shipping due to your refusal. It is the customer’s responsibility to cover any additional import duties, customs and taxes. 

Payment can be necessary for your parcel to be delivered.

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We do offer a refund on regular priced items only upon returns and after review. 

​We do proceed to exchanges.

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  • An order can only be cancelled before it has been dispatched.

  • You are responsible for the delivery cost of your exchange.

  • We will not be held responsible for private labels, their associated fees as well as packages lost in transit or delivered incorrectly.

  • We advise you to use DHL to make a return to us and inform us by mail at info@maisonileife.com

  • If you choose to return the goods unsing another carrier, any additional cost for collecting the goods in our hand, such as taxes, will be deducted from you refund. 

  • The delivery cost of your original order are non-refundable only items will be refunded.